Warranty-Returns
Warranty and Returns
Warranty
The online store https://umdmarket.com provides a manufacturer’s warranty on the entire range of products.
Warranty does not apply in the following cases:
- The warranty period has expired.
- The product has mechanical damage.
- The product shows signs of dirt, including on the packaging.
- Violation of product usage rules.
- Damage to the product during transportation due to the customer’s fault.
Product Returns
Returns of purchased products from the online store https://umdmarket.com are possible according to the “Consumer Protection Act” and under the warranty conditions.
Return conditions within 14 calendar days from the date of receiving the product:
- The packaging is intact.
- The product is in its original condition without any damage.
How to Return a Product to the Online Store:
- You can return the item by sending it back via mail. However, before doing so, please contact our manager to arrange the return.
- Email: zakaz.umd@gmail.com
- Phone: +48 731 380 965
- Telegram/Viber: +48 731 380 965
- Please include a photo of the product and a description of the issue.
- Send the product to the following address:
Alfreda Dauna 70/18, 30-629 Kraków, Poland
Andrii Komissarov
Shipping costs for returns or exchanges are to be covered by the sender.
- You can also bring the product in person to the address:
Alfreda Dauna 70/18, 30-629 Kraków, Poland- Please make an appointment beforehand.
Refunds for the product will be issued within 7 days after we receive the package and inspect the item.